The results of a customer satisfaction survey carried out support the fact that The Hair Centre London provides a very professional service.

The Hair Centre London is a national and worldwide leader in hair solutions headed by leading trichologist Gary Heron, developed a customer satisfaction survey in 2013 among its clientele to analyze areas where improvements could be made.

This type of study, has been developed for us by independent consultants, guarantees absolute objectivity in the results as well as the confidentiality of those surveyed.

One of the main things about The Hair Centre London that makes the company stand out is the promise to always offer the first consultation and confidential personalised report for free, a tangible extra that without a doubt also influences the level of customer satisfaction.

The results obtained from the analysis were outstanding. For example, 98 % of the customers were satisfied with their experience at The Hair Centre (98% of the women and 98% of the men). From this it can be deduced that these satisfied clients have improved their hair loss problems through specific hair treatments, such as using a trichological hair care program over 12 months, or in cases of advanced alopecia, resorting to a systems of hair replacement without surgery.


Why devise a satisfaction survey if we are already leaders in the market?

The answer is very simple: in order to continue offering the best possible service, it was necessary to discover areas where improvements could be made.

In addition, it is of extreme importance to listen periodically to the preferences and concerns clients have in order to take the appropriate action.

This is especially true when dealing with a subject like healthy hair.

Once the objective of the study was defined, it was time to begin asking the clients.


The study was drawn from a total of 421 interviews among clients from The Hair Centre in London during the months of October to November 2013.

The public surveyed were a perfect representation of The Hair Centre London clientele.

The sample was made up of a gender distribution of 24% males as opposed to 76% females. With regard to age groups, 25% were up to 30 years old, 48% between 31 and 40 years old, 16% older than 41 years old, and the rest of the sample were above this age.

As with all statistical studies, the supervision of the data was of great importance in order to validate the information gathered. A group of customers were randomly selected to confirm that the data in their questionnaires was in fact true.


And from the study to the conclusions – results notably demonstrate the value of the work developed by The Hair Centre London to save the beauty and health of hair of customers throughout Europe.


95% of the clients have a good or very good overall level of satisfaction with regard to The Hair Centre services.

96% of the clients consider the attention received by the Trichologists to be good or very good.

On evaluating if the customer would recommend The Hair Centre within a scale of 1 to 10, an average high score was obtained 8.2.

96% of the women that received treatment from The Hair Centre consider the quality of the treatment received to be good to very good.

The quality of the products used scored positively.

98% of the trichological treatment customers consider the attention received by the technical staff to be good or very good.


Do you have Hair Loss Problems, read our Hair Loss Help

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Tricologic – the science behind a great looking head of hair.


Helping to maintain healthy hair growth and hair follicles
The changes which occur as we age, as well as an inadequate diet, stress, hair styling and lifestyle, can all have an impact on hair growth and the condition of our hair.


Recognising the concerns many men have about hair growth and hair condition, Wellman Tricologic® has been developed by leading scientists. Each specialist formula tablet provides 30 bio-active ingredients including essential vitamins, minerals and nutrients designed to nourish hair by maintaining healthy hair follicle metabolism. Tricologic®  includes the exclusive KeratoneTM Amino-lignan complex to help maintain existing hair growth.

Nutrition and your hair
The hair follicle is a highly active “factory”. It has demanding metabolic requirements for oxygen, energy and specific nutrients which facilitate protein synthesis for hair growth and the production of scalp oils. This requirement for essential nutrients must be met to maintain healthy hair growth and the condition of the hair and scalp. Hair follicle metabolism is also influenced by the male body’s hormone balance including testosterone. Specific nutrients can influence this balance and thereby influence hair follicle metabolism.

The specialist nutrients in Tricologic
Tricologic® contains KeratoneTM, an exclusive proprietary amino-lignan complex consisting of amino acids essential in protein/keratin synthesis, powerful antioxidants and plant derived lignans which can help to maintain existing hair growth in men of all ages.

Tricologic® also provides other important nutrients involved in maintaining healthy hair growth and its condition including antioxidant vitamins C & E, betacarotene, iron, pantothenic acid, para-amino benzoic acid (PABA), selenium and vitamin B complex.

As Tricologic® is an orally administered supplement its benefits are delivered via the bloodstream directly to the hair root and dermal layers of the scalp where they are needed most.

NOW! Hair loss is a thing of the past. TAKE ACTION TODAY and speak to a Westminster Trichologist before it is too late! Do you have

Hair Loss Problems, read our Hair Loss Help

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Cheryl's fake factor: How can Mrs Cole plug shampoo when her hair isn't even her own?


While I’m in Boots with my nine-year-old daughter, she picks up a bottle of L’Oreal Elvive Full Restore 5 shampoo and says: ‘Please can we get this, Mummy? I want to have hair like Cheryl Cole.’ I say: ‘But darling, Cheryl’s hair doesn’t really look like that. She has hair extensions.’

My daughter look puzzled, as well she might. ‘What are hair extensions?’

‘Well, they are strands of real hair, or quite possibly plastic hair, which are glued to Cheryl’s scalp to make her look like she has long thick hair when in fact she doesn’t.’


Buying into the lie: Cheryl Cole advertises Elvive Full Restore 5 shampoo

despite wearing hair extensions that cost £4,000 a year to maintain

‘Oh,’ says my daughter and puts back the bottle of Elvive.
I can see her trying to figure this out. ‘So why is she advertising the shampoo if her hair is like that?’

I don’t really have an answer to this, except to say that it seems most advertisements are based on lies.


 Human Barbie: Cheryl is a tribute to the wonders of modern cosmetic techniques

I show her an advert for a mascara across the aisle where that model is clearly wearing false eyelashes, and an anti-ageing cream where the celebrity model has been Botoxed to within an inch of her life.

In fact, it was pretty hard to find anything being advertised that wasn’t based on some form of lie, except the Dove real women.

I was so struck by what I saw as little more than deception that I decided to complain to the Advertising Standards Authority – the first time in my life that I have complained about an advertisement.

A week later, I received a letter back saying that they could not uphold my complaint because the television and the print advert both contain disclaimers saying that Cheryl Cole’s hair has been styled using natural hair extensions which have been treated with Elvive.

Never mind that the disclaimer is on screen for two seconds of a 30-second ad or that the print disclaimer is no more that 2mm high.

They may legally be within the letter of the law, but morally I think their judgment is pretty questionable.

Is it right that little girls all over the country are washing their hair with a fancy shampoo in the vain hope that it will give them Cheryl’s tumbling Rapunzel-like locks?

The point is that even Cheryl didn’t look like Cheryl Cole when she was growing up – if you look at the pictures of her before she was transformed into X Factor Barbie, it’s clear the girl has had work : her blindingly white teeth, her impossibly long eyelashes? And of course her hair!

Cheryl, bless her, is a tribute to the wonders of modern cosmetic techniques.

Nothing wrong with that: if that’s what it takes to sit next to Simon Cowell on the highest-rating show on British TV then good luck to her.

But what kind of message does it send out to all the little girls all over the country who want to look just like her?

I have nothing against Cheryl Cole herself, but I think she would do the nation’s tweens a favour if, instead of saying: ‘I used this shampoo and my hair got its mojo back,’ she came clean about the amount of time, money and plastic it takes to look like that.


Manufactured: Cheryl, pictured with husband Ashley Cole on Saturday, sends a false image out to little girls all over the country who want to look her

Before her makeover: Cheryl as she looked when she first found fame on Popstars: The Rivals in 2002

I have more respect for Dolly Parton or even Katie Price, who have both been quite honest about their various wigs, boob jobs, false nails and so forth.

Nobody thinks the less of Dolly Parton because she wears a wig, but then she doesn’t advertise shampoo.

Like Katie, she has made a very good living by celebrating her falseness.

I would be horrified if my nine-year-old said she wanted to look like Katie Price when she grows up, but at least she knows that to look like what became Jordan requires money, surgery and industrial quantities of St Tropez fake tan, not a £2.45 bottle of shampoo.

Today’s little girls are bombarded with unattainable visions of beauty – from Barbie with her impossibly-proportioned body and the pouting Bratz dolls, to manufactured Wags like Cheryl and Victoria Beckham.

Is it any wonder that the number of young people having cosmetic surgery is rising every year, or that that there is an epidemic of eating disorders among teenagers?

The fact that little girls want to resemble celebrities isn’t new – I remember wanting to look like Debbie Harry when I was growing up. But at least looking like the lead singer of Blondie was an attainable idea – all you needed was a bottle of peroxide and some industrial-strength kohl.

Nowadays, when every celebrity picture is airbrushed or digitally enhanced, it is pretty much impossible to find anyone who you could reasonably aspire to look like – without unlimited credit at a plastic surgery.



Picture perfect: The dream that costs in excess of £200,000 a year

HAIR – £4,000 A YEAR

Cheryl Cole’s hair may look natural, but those trademark luxurious waves are actually made of Monofibre acrylic extensions. According to her hairdresser Julien Guyonnet, her extensions used to be created with human hair, but after her own locks became damaged they started using acrylic instead. The acrylic hair won’t cause bald patches as it doesn’t require glue. Julien gave Cheryl extensions four weeks ago – they have to be maintained every six to eight weeks – and a full set are needed every three months at around £700 a time.


You Tube

Cheryl Cole – L’Oréal Advert (ITV Premiere – 09.10.2009)

YouTube Preview Image

While her eyelashes have always been fairly long, Cheryl is now never seen without her elongated lashes. She even has her own range of Eylure lashes, along with her Girls Aloud bandmates. Alexsandra Byrne, eyelash and make-up artist for Get Lashed, says: ‘She’s clever as she chooses lashes that are long but delicate.’ A complete set of lash extensions can cost up to £150, and need maintenance every four to six weeks.

MAKE-UP – £40,000 A YEAR
As the new face of L’Oreal, Cheryl receives around £500 worth of beauty products a month, but her yearly bill runs much higher. Lisa Laudat, Cheryl’s personal stylist, is reportedly paid £40,000 a year to do her make-up. She’s on hand for touch-ups during The X Factor’s live shows. Cheryl and Dannii used to share a make-up artist, but now Lisa, who used to work with Girls Aloud, looks after Cheryl full-time.

Cheryl admitted to having a personal trainer at the start of the year – she says that she has to work hard on her legs – but mostly puts her figure down to hours of dancing, both in Girls Aloud and now as a solo artist. She has shed a stone since her still-slim Girls Aloud days, and now weighs eight stone, which is in part down to a low-carb diet. She avoids red meat and favours low-fat Japanese food.

Not too thin, not too thick and perfectly shaped – Cheryl’s brows may well have been groomed by an expert. This look was most likely achieved with the traditional method of eyebrow threading, where fine thread is twisted around each hair to pull it out. To achieve her look, Cheryl would have to have them done every three weeks, which can cost as much as £45 a go.

TEETH – £9,500 PLUS
Dr Wyman Chan, Cheryl’s cosmetic dentist from smilestudioLondon, has given her porcelain veneers and whitening treatments to improve her teeth. He says: ‘Perfecting her smile was of huge importance to Cheryl, so she had four porcelain veneers placed on her front teeth to correct the irregularity.’ Veneers are wafer-thin covers that are cemented to the front surface of the tooth, similar to the way false nails are applied, once the tooth is filed down. It costs up to £1,500 per tooth.

The company Fake Bake’s celebrity tanner and skincare expert Lisa Fulton says: ‘When Cheryl started to get media interest, she began using fake tan. She uses our lighter tanning products – only one or two tones darker than her natural skin tone – so she doesn’t have that mahogany look.’ To maintain this look, Cheryl has four sprays a month, plus she uses ten bottles of gradual tanning spray and ten bottles of instant wash-off spray a year.

Although designers are falling over themselves to clothe Mrs Cole, she still spends a small fortune on fashion. Her two stylists, Frank Strachan and Victoria Adcock, the woman behind her military inspired outfits, are both old friends of Cheryl’s. They have transformed her from girl-next-door to glamorous goddess, but at a cost of £45,000 a year for both. It is now estimated she spends £100,000 on clothes each year on top of that.

Do you have Hair Loss Problems, read our Hair Loss Help

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The Hair Centre Europes number 1 practice with 25,000 enquires a month


The Hair Centre as a company specialises solely in male and female hair loss and scalp problems, ensuring that its patients’ needs are met specifically.

We offer a full range of trichologically formulated products that have been subject to exhaustive clinical trials and testing to make sure they target disorders of the hair and scalp effectively.


You can telephone us on 0207 976 6868 and speak directly to us and seek professional qualified advice from a Westminster Trichologist. This will allow our trichologists to diagnose your problem correctly and recommend the correct trichologically prescribed treatments on the same day.


Up until 10 years ago if you were losing your hair or were suffering from a scalp disorder or a stress orientated hair loss problem your choices were limited.

You could contact your GP who might be sympathetic but generally dismissive and clueless or contact one of the 3 or 4 trichological clinics that there were in London in those days.

Now it’s a minefield, there are hundreds it seems and new ones springing up and disappearing over night like ASHLEY AND MARTIN UK.

So how do you choose a top hair expert [ Westminster Trichologist ], a specialist that really knows what they are talking about?

Quite simply interview them. Phone them up and talk to them, find out how they work and what their results are.

Book in for a one to one consultation with a verified Westminster Trichologist.

If you are not getting an open reply or you feel uncomfortable on the phone then simply move on and try the next one, the choice is huge.

BEWARE of the large commercial CENTRES that spend all their time talking about the competition on their websites when they should be focusing on you the patient.

These CENTRES only attack other centres when they have something to hide.

The key is to talk to our centre and make us work for you the patient.

Ask us to try and give you the answers over the phone.

There really is nothing too difficult here as we are truly confident that we provide the very best all round treatments and patient care that is second to none.

It is critical that your choice is correct in the first instance as a year wasted at the wrong CENTRE or on the wrong treatments can be the difference between success and failure and a regret that is with you for life.

With over 25 years’ experience in the treatment of hair loss and scalp disorders why not try us first.

Gary Heron says: “You’ll have access to the most effective treatments available through The Hair Centre and at a fraction of the cost of going to other Private Commercial Clinics and Centres.”

When it’s time to see the Trichologist: If you begin losing hair rapidly, and or are cosmetically concerned about baldness, consult your Trichologist about treatment options. You can receive a free hair loss consultation with a Westminster Trichologist at our Hair Centre.

The point is that you are not getting to the real problem and you should seek specific professional advice from a Westminster Trichologist.

“Why buy hair loss treatments over the counter or on the internet when you can see a Westminster Trichologist for FREE and know that you are guaranteed results”

Do you have hair loss problems? Find further information on help with hair loss with links to hair loss case studies.

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Hair Loss for Dummies



What causes hair loss?

 Can you prevent it?

Can lost hair be restored?

These are just some of the questions answered by the user-friendly Hair Loss & Replacement for Dummies. Co-authored by well known hair restoration surgeons Robert M. Bernstein, M.D., F.A.A.D., and Dr. William Rassman, this book gives both men and women a clear understanding about hair loss, hair loss prevention, hair replacement, natural remedies, over the counter treatments, and medical and hair transplant options.

Featured chapters include …

Getting To Know Your Hair ( What Causes Hair Loss; The Devastation Of Hair Loss In Women; Undergoing Hair Restoration Surgery)
Anatomy and Physiology of Hair (How Hair Grows; Aging Hair; Hair & Ethnicity, Maintaining Self-Esteem in the Face of Hair Loss)
Taking Better Care Of Your Hair  (Washing & Drying Your Hair Correctly; Avoiding Hair Damage; Caring For Childrens’ Hair)
Understanding The How & Why Of Hair Loss  (Stress & Hair Loss; Environmental Issues; Male Pattern Thinning In Men and Women; Diseases & Disorders That Cause Hair Loss)
Creative Techniques For Concealing Hair Loss (A Brief History of “Rugs”; Today’s Toupees)
Taking Prescription Medications For Hair Loss (Being Aware of Side Effects)
Supplementing Your Diet To Help Slow Hair Loss  (Pumping Up Proteins; Minding Your Mineral Intake)
Hair Transplant Surgery (Do You Really Need A Hair Transplant; Psychological Considerations; Choosing A Doctor; Possible Complications; Heading Home With A New Head Of Hair!)

As with any book in the Dummies series, this book is full of facts and information you can use.



Considerable empirical evidence has supported the oestrogen like activity of hop extract and recent scientific research has confirmed that hop extract shows a potent acceleration on hair growth in cases of androgenic alopecia.


Clinical trials of the natural ingredients have established anti-androgen activity and the ability to suppress di-hydroxy testosterone (DHT) formation, beneficial in cases of androgenic alopecia.  The increased dermal papilla activity increases hair cell production and proliferation, increases the number of hairs in the anagen phase and increases the A/T (anagen/telogen ration).

Vitastim and Biostim used together are proven treatments for female-pattern baldness. Most users see improvements, including a halt to the balding or slowing down of it, as well as thicker hair.

In order to treat hair loss effectively we would recommend that you have a diagnosis made as soon as possible by one of our experienced Westminster Trichologists. Stress can be an aggravator in almost all cases of hair loss and an accurate diagnosis will always, at the very least, take some of the stress away from you.

Gary Heron says: “You’ll have access to the most effective treatments available through The Hair Centre and at a fraction of the cost of going to other Private Commercial Clinics and Centres.”

When it’s time to see the Trichologist: If you begin losing hair rapidly, and or are cosmetically concerned about baldness, consult your Trichologist about treatment options. You can receive a free hair loss consultation with a Westminster Trichologist at our Hair Centre.

The point is that you are not getting to the real problem and you should seek specific professional advice from a Westminster Trichologist.

Do you have Hair Loss Problems, read our Hair Loss Help

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